Terrible customer service from Microsoft

I have wasted 5 hours calling back and forth to Microsoft and the Loyd's bank and the issue has not been resolved and the transaction of 1718.09£ is pending and I am unable to use it for 5 days as a result of Microsoft's inability to comply with the instructions that the Lloyd's bank (UK) was giving. I even had a three way call between Microsoft and Lloyd's bank. However, in the end Microsoft customer service has been extremely inefficient and ignorant by being unable to follow the Bank's instructions given to them by the manager in Lloyd's Bank. Microsoft customer service also destroyed any trust that I had as a new customer, believing that a big company like Microsoft will be able to resolve the issue swiftly. I have also purchased "Microsoft Complete Extended Service Plan for Surface Pro" but now I am very worried, as my experience with Microsoft customer service has been extremely bad and I fear that if I decide to still trust in Microsoft I will receive the same terrible customer service as I did with this issue, which should have been easily resolved.

I have spoken to multiple people from Microsoft including "Ken R" who was very unprofessional and was making mistakes and trying to guess the Bank name instead of checking the records, as well as "Jeff V." who completely destroyed all my hope in Microsoft customer service. The conversation where "Ken R" and "Jeff V." as well as the Lloyd's bank were involved is in the same phone call made on Sunday (28/02/2016) at 19:53 UK time, and since Microsoft records the conversations according to "Jeff V." I really hope that Microsoft could also review the conversation as it has been the most painful and terrible customer service experience I have ever had!